Terms of Service

These Terms of Service outline the conditions under which MPS Electrical provides electrical services to residential and commercial clients across Inner West Sydney. By booking, requesting, or using our services, you agree to these terms.

1. Services Provided

MPS Electrical offers:

Electrical repairs (urgent and scheduled)
Installations, upgrades, and maintenance
Safety inspections and compliance checks
Residential and commercial electrical work

All work is carried out by licensed electricians or qualified subcontractors under our supervision.

2. Quotes & Pricing

Quotes

Quotes are provided based on the information available at the time.
On-site conditions may result in price adjustments.
Quotes are valid for the period specified (if not provided, 14 days by default).

Call-Out Fees

Call-out fees may apply for inspections, emergency visits, or short-notice service requests.

Additional Charges

Additional charges may apply for:

Extra materials
Unexpected repair work
After-hours or emergency service
Travel outside standard service areas

We will communicate any changes before proceeding wherever possible.

3. Bookings & Cancellations

Bookings

A booking is confirmed once a date/time is agreed and accepted by MPS Electrical.
For larger jobs, a deposit may be required.

Cancellations

Cancellations or rescheduling should be made at least 24 hours in advance.
Short-notice cancellations may incur a call-out fee.

4. Customer Responsibilities

To allow efficient and safe work, customers must:

Provide accurate information about the property and electrical issues.
Ensure clear access to the work area.
Secure pets, hazardous items, and personal belongings.
Obtain required permissions from property owners, strata, or building management if applicable.

MPS Electrical is not responsible for delays caused by restricted access or missing permissions.

5. Safety & Compliance

All services are performed in accordance with:

Australian Standards
NSW electrical regulations
Workplace health and safety requirements

If unsafe conditions exist, we may be unable to proceed until rectified.

6. Warranty & Guarantees

Workmanship

We provide a workmanship guarantee in line with NSW industry standards.

Materials

Products or parts installed are covered by manufacturer warranties.
These may vary depending on brand and type.

Exclusions

Warranty does not apply to:

Customer-supplied materials
Misuse, damage, or modifications after service
Normal wear and tear
Issues caused by other contractors or external factors (water leaks, pests, power surges, etc.)

7. Payments

Payment terms:

Payment is due upon completion of the job unless otherwise agreed.
We accept standard payment methods (bank transfer, card, or as specified on the invoice).
Deposits may be required for large or custom jobs.

Late payments may incur fees as outlined on the invoice or under NSW regulations.

8. Liability

MPS Electrical is not liable for:

Losses due to power outages, equipment failure, or events outside our control
Damages resulting from pre-existing electrical issues
Loss of income, business interruption, or indirect damages

Our liability is limited to the maximum extent permitted under Australian consumer law.

9. Subcontractors

We may engage qualified subcontractors when required.
All subcontractors follow the same safety, quality, and confidentiality standards as our team.

10. Changes to Services

We reserve the right to update, adjust, or discontinue services or pricing at any time.
Changes will not affect confirmed bookings unless required for safety or legal reasons.

11. Termination of Service

We may pause or terminate service if:

Unsafe conditions exist
Aggressive or inappropriate behaviour occurs
Access is denied
Payment terms are not followed

Any outstanding fees remain payable.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

13. Contact Us

For questions regarding these Terms, you can contact us.