Privacy Policy

MPS Electrical is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you engage our electrical services across Inner West Sydney.

1. Who We Are

MPS Electrical provides safe, reliable electrical services for homes and businesses across inner west Sydney. Our licensed Sydney electricians deliver urgent repairs, maintenance, installations, and planned electrical upgrades to ensure your property stays powered, compliant, and ready for everyday use.

2. Information We Collect

We collect personal information in order to provide and improve our services. This may include:

Personal Details

Name
Phone number
Email address
Residential or business address

Service-Related Information

Details about your property or electrical systems
Service requests, job notes, and quotes
Photos or videos (only when necessary for assessment and documentation)

Website & Digital Data (if applicable)

Contact form submissions
IP address and browser information
Cookies or analytics data to improve site performance

We only collect information that is necessary for business and operational purposes.

3. How We Use Your Information

MPS Electrical may use your information to:

Respond to enquiries and provide quotes
Schedule, manage, and complete electrical work
Communicate about your bookings or service status
Issue invoices, receipts, and service reports
Maintain safety and compliance documentation
Improve customer service and website functionality
Meet legal and regulatory obligations

We do not sell or rent your personal information to any third party.

4. Sharing Your Information

Your information may be shared only when necessary, including with:

Licensed electricians and subcontractors working on your job
Payment processors (for invoices or card payments)
Regulatory bodies (if required by law or compliance standards)
IT or website service providers helping us operate our systems

All third parties are expected to uphold strict confidentiality and data protection standards.

5. How We Store and Protect Your Data

We take reasonable steps to keep your information secure, including:

Secure digital storage systems
Restricted access to personal information
Use of encrypted communication where possible
Regular security checks and data management practices

While we follow industry best practices, no method of transmission or storage is 100% secure.

6. Your Rights

You may request to:

Access the personal information we hold about you
Correct or update your details
Request deletion of your information (unless required for legal or safety records)
Opt out of marketing communications

To submit a request, contact us using the details below.

7. Cookies & Website Tracking (If applicable)

Our website may use cookies or analytics tools to:

Improve site functionality
Analyse website traffic
Understand user behaviour

You can disable cookies through your browser settings, though this may affect certain site features.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a data request, you can contact us.